1. Seven-day trial
The Managed trial does not require a card, does not charge you and does not automatically create a paid subscription.
2. Managed cancellation
You may cancel future renewal through the Web account or by contacting support. Managed service normally continues through the paid period. Local records remain on your computer after expiry.
3. Refund eligibility
Contact us within seven calendar days of the original purchase for duplicate charges, an incorrect amount, inability to activate caused by Cariew, or a material service failure we cannot resolve. We will also provide refunds required by applicable consumer law.
4. Generally non-refundable cases
Used subscription periods, model-provider charges, third-party charges, change of mind after substantial use, policy violations and inability caused by unsupported systems or third-party account restrictions are generally not refundable unless law requires otherwise.
5. Local v1
A Local v1 refund request made within seven days is reviewed where activation failed or the supported package cannot operate as described. If refunded, its entitlement and future downloads may be revoked. This does not limit mandatory rights.
6. Processing
Approved refunds are returned through the original payment method. Bank/payment-provider processing times apply. Do not initiate a chargeback before giving support a reasonable opportunity to investigate, unless urgent legal rights require otherwise.
7. Requesting help
Email ypritwani@gmail.com with account email, order reference, payment date and reason. Never send full card, UPI PIN, password or API credentials.